Application Management

Application Support model is an evolved and proven multi-tiered framework on which our support solutions are based upon that are offer to suit all needs of our customers. Our support model provides high-availability service products in a networked environment. In the levelled support model, organizational functions are placed in an escalation hierarchy with clear lines of demarcation between functions to ensure that responsibilities and duties are clearly defined. Depending on the nature of your IT infrastructure, how many users there are, and how critical it is to your day to day operations, we tailor a solution to meet your exact needs.

We have 24/7 application availability, capacity and performance monitoring teams and we automate many of these functions to make the system even more effective. We have experience in monitoring and maintaining large Enterprise Applications, allowing us to formulate the right escalation process to bring appropriate attention from critical stakeholders.

 

Customer Reviews
  • Dear Ammy Jose & Ross White,
    I am so so grateful to We Fix LLC for all they did for me over the last 3 days. I had the pleasure, and I mean pleasure of working with Ross White and Ammy Jose. These gentlemen were true to their word and I hold that in the highest regard.
    The integrity that I found in working with both these men will be the reason I stay with We Fix LLC, and recommend it to all my friends and business partners.
    I am truly grateful to Ross and Ammy for their constant understanding and patients. It might have taken 3 days to get all my problems corrected, however it was such a pleasure did not even mind going into the office over the weekend.
    We Fix LLC has my business and these two men will forever have my heart for who they are!

    Dian Joy

    Web Developer
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    Beatrice Jones

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    Allison Daake

  • I can honestly say that We Sam really knows his stuff. He is courteous and friendly and always eager to help. I have referred many clients to Sam and always receive positive feedback based on his reliability and their satisfaction. Whether it's networking a small to medium size office or fixing a broken computer, I highly recommend Sam / We fix Tech Support to all my clients