Service Desk

Wefix service desk offerings range from automating existing IT service desks to implementing new tools, consolidating IT service desks, and incorporating web-enabled support. Our Global Service Desk and Field Support allows enterprises to improve user productivity and satisfaction, bringing continuous improvement in line with business requirements using support in multiple countries, time zones, and languages

High-quality support and network monitoring services – every hour of every day.

Wefix understands that information offers companies strategic advantages and it ensures proper mechanisms are in place for the data to be analyzed, produced and distributed seamlessly. The best Service Desks manage information delivery by utilizing Information IT infrastructure Library best practices to deliver these services. We offer comprehensive Outsourced Help Desk services to customers requiring a full service technical resource center, full or part-time help desk, application support center, or customer service desk.

We fix provides far more than just remote support staff; we actually deploy an entire help desk support infrastructure which includes:

  • Certified in-house staff
  • Complete trouble ticket tracking and reporting solution
  • On-site escalation support available
  • 24*7*365 Coverage
  • Web-based incident reporting and status tools for end users
  • Phone / email /chat options available.

Why Wefix Service Desk:

At Wefix we focus on innovation and business growth – instead of infrastructure management and fire-fighting – and quickly realize the following benefits:

  • Optimize end-user productivity
  • Reduce support costs
  • Measure and reduce response times
  • Scale quickly to keep pace with business needs
  • Improve end-user and customer satisfaction
  • Realize a higher ROI compared to in-house help desk – when factoring costs for tools, staff, etc.
  • We focus on First call resolution
  • We believe in providing exceptional customer experience
Customer Reviews
  • Dear Ammy Jose & Ross White,
    I am so so grateful to We Fix LLC for all they did for me over the last 3 days. I had the pleasure, and I mean pleasure of working with Ross White and Ammy Jose. These gentlemen were true to their word and I hold that in the highest regard.
    The integrity that I found in working with both these men will be the reason I stay with We Fix LLC, and recommend it to all my friends and business partners.
    I am truly grateful to Ross and Ammy for their constant understanding and patients. It might have taken 3 days to get all my problems corrected, however it was such a pleasure did not even mind going into the office over the weekend.
    We Fix LLC has my business and these two men will forever have my heart for who they are!

    Dian Joy

    Web Developer
  • Thank you for your services and would like to said that Kathy Jones was very good about answering my questions and taking care of my problems

    Beatrice Jones

  • Thank you for your service. It was excellent and they moved quickly. I would use them again.

    Allison Daake

  • I can honestly say that We Sam really knows his stuff. He is courteous and friendly and always eager to help. I have referred many clients to Sam and always receive positive feedback based on his reliability and their satisfaction. Whether it's networking a small to medium size office or fixing a broken computer, I highly recommend Sam / We fix Tech Support to all my clients